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FAQ
Frequently Asked Questions

How long will my order take to arrive?

Pre-orders usually take 3–5 weeks to be completed and shipped out. Each item is made or customized by hand, so this time ensures quality and attention to detail. Ready-to-ship items usually go out within 3–5 business days after purchase.

What’s the difference between “pre-order” and “in stock”?
  • Pre-order: The product is being made after your order is placed. Expect about 3–5 weeks for completion.
  • In stock: The product is already made and ready to ship within a few days.
Do you ship internationally?

Currently, we ship to the United States and Puerto Rico. If you live outside these regions and are interested in ordering, feel free to contact us directly — we might be able to work something out depending on the item.

How should I care for my items?
  • Props: Avoid leaving them in direct sunlight or heat to prevent warping. Wipe gently with a dry or slightly damp cloth.
  • Clothing: Wash inside-out with cold water and air dry or tumble dry low to preserve the design.
Do you accept custom orders or commissions?
  • Yes! We take custom prop orders. Just reach out through our contact page or Instagram DMs with your idea, and we’ll let you know if it’s possible and give you a quote.