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FAQ
Frequently Asked Questions

How long will my order take to arrive?

Made to- orders usually take 3–5 weeks to be completed and shipped out. Each item is made or customized by hand, so this time ensures quality and attention to detail. Ready-to-ship items usually go out within 3–5 business days after purchase.

What’s the difference between “pre-order” and “in stock”?
  • Made to order: The product is being made after your order is placed. Expect about 3–5 weeks for completion.
  • Ready to ship: The product is already made and ready to ship within a few days.
Do you ship internationally?

Currently, we ship to the United States and Puerto Rico. If you live outside these regions a higher shipping fee will be issued per order.

How should I care for my items?
  • Props: Avoid leaving them in direct sunlight or heat to prevent warping. Wipe gently with a dry or slightly damp cloth.
  • Clothing: Wash inside-out with cold water and air dry or tumble dry low to preserve the design.
Do you accept custom orders or commissions?
  • Yes! We take custom prop orders. Just reach out through our commission form and we’ll let you know if it’s possible and give you a quote.